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At MOVA, we strive to process and deliver your orders as quickly as possible.

Order Processing

All orders are processed within 1-2 business days after payment confirmation.

Shipping Time

Orders within Egypt are typically delivered within 2-5 business days depending on your location and courier availability.

Shipping Fees

Shipping fees are calculated at checkout and may vary depending on the delivery location.

Order Tracking

Once your order has been shipped, you will receive a confirmation message with tracking information when available.

Delivery Delays

While we do our best to meet delivery estimates, delays may occur due to weather conditions, public holidays, or courier-related issues.

Exchanges

Customers may request an exchange within 14 days of receiving their order.

To qualify for an exchange:

• The item must be unused and in its original condition.
• Original tags and packaging must be intact.
• Proof of purchase is required.

Refunds

Refunds are only accepted in cases of:

• Damaged products received.
• Incorrect items delivered.
• Manufacturing defects.

Approved refunds will be processed using the original payment method within 7-14 business days.

Non-Refundable Items

Items showing signs of use, washing, alteration, or damage caused by the customer are not eligible for refunds or exchanges.